Last Updated: 23 August 2026
Overview
Bronze Street does not currently ship physical products. This policy covers paid creative and audio engineering services, digital deliverables, donations, and our free offerings. If we begin shipping physical goods in future, this policy will be updated to reflect the terms that apply to them.
Custom Creative and Production Services
This covers Vocal Production, Composition, Writing, Performance, and Audio Engineering (Mastering and limited Mixing).
- A deposit or milestone payment secures your place in our schedule and covers work already committed. Once work on your project has begun, deposits and completed milestone payments are non-refundable.
- If you cancel before work has begun, any payment made will be refunded in full, less any payment processing fees actually incurred.
- Artistic and creative services are inherently subjective. We do not offer refunds on the basis of personal taste once agreed specifications have been met.
Digital Deliverables
Mastered audio files, mixes, compositions, and other digital products are delivered upon completion or purchase. Because digital files can be copied, once a deliverable has been sent or made available for download, it is non-refundable, except where the deliverable is materially defective or does not match the agreed specification. In that case, contact us within 14 days of delivery and we will work with you to correct it or agree a fair resolution.
Music Sales
Only regular-priced digital purchases may be considered for a refund, and only under the terms above. Where a sale is explicitly marked as final at the time of purchase, no refund applies.
Donations
Donations are voluntary and non-refundable.
Free Giveaways, Street Membership, and Groundwork
No payment is made for Street membership, Groundwork, or any giveaway, so no refund applies to any of them. You may cancel a free Street membership at any time from your account. Groundwork's own terms, including its licence, are set out within the application.
How to Request a Refund
Email connect@bronzestreet.com with your order or project details and the reason for your request. We aim to respond within five business days. Where a refund is approved, it will be returned to your original method of payment; the time this takes to reflect depends on your bank or card provider.
Questions
If anything here is unclear, contact us at connect@bronzestreet.com before making a payment, and we're glad to explain how it applies to your specific project.